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Privacy policy

Lingu is committed to privacy and data security and provide our users with the new rights according to GDPR.

Lingu Website pages Privacy policy

Lingu Norge AS is Data Controller and responsible for the processing of personal information about our customers and users of the web platform lingu.no. We are also a Data Processor on behalf of Kompetanse Norge (Norwegian Institute for Adult Learning) and NAV (Norwegian Labour and Welfare Administration), such that course participants can participate in and receive documentation for their training through us.

 

WHAT PERSONAL INFORMATION DO WE PROCESS?

We process the following personal information about our customers;

  • Name
  • Address
  • Email address
  • Mobile number

In addition, we store purchase history and behaviour patterns on our website, i.e. information about how each customer navigates on the page.

For our course participants and users of the Learning Portal, we process the following personal information:

  • Identity: Name, national identity number, date of birth and sex
  • Contact information: Address, mobile number and email address
  • Personal learning profile: Educational level, language skills and other skills
  • Login Data: IP address, password and login history
  • Learning Data: We save your activity on our Learning Portal, such as assignments submitted, experience points, comments, time spent, which pages have been opened, and results from different quizzes and tests. 

 

PURPOSE OF THE PROCESSING OF PERSONAL DATA

We process your information to be able to fulfil our obligations in terms of the agreement with you (or your employer). In order to access our training services locally or online, we need to check who has access to the training.

In order to provide documentation, such as a course certificate, we must obtain personal information about the course participant, including national identity number, in accordance with the Introduction Act for induction programmes and Norwegian language education for newly arrived immigrants.

We also use the information to provide you with information, offers and services by email in connection with your purchase or your participation.

 

THE BASIS OF THE PROCESSING

The agreement with you: personal information that we collect is used to fulfil the purchase agreement. The basis for this processing is Article 6 (b) of the Privacy Regulation.

Consent from you: Where you have given consent, the information will be used to provide you with information, offers and services by email in connection with your purchase. The basis for this processing is Article 6 (a) of the Privacy Regulation. At any time, you can opt out of receiving such information from us.

Legally required processing: Processing of personal data for course participation in Norwegian and social knowledge happens on the basis of Article 6 (c) of the Privacy Regulation.

 

RETRIEVAL OF PERSONAL INFORMATION

We store the personal information you have provided on our web site in connection with your purchase or the information that you or your employer subsequently provided on a digital form.

We use cookies on our website to provide you with the best possible customer experience and service. The Electronic Communications Act requires us to inform our visitors about the use of cookies.

Read more about the use of cookies here [Active link to your own information].

 

TRANSMISSION OF INFORMATION TO THIRD PARTIES

In order to fulfil our obligations under the agreement (such as customer support), the requisite personal information is provided to our suppliers and partners. All suppliers have a data processing agreement with us that ensures a safe and sound processing of your personal information.

Our suppliers and partners process your personal information in the following cases:

  • when parts of the order include services provided by a third party;
  • when tasks are performed on our behalf and as per our instructions as data processors;
  • when public authorities are entitled to this in accordance with legislation, court decision or enforceable decision by the authorities.

If you do not wish to provide your personal information to us, we will not be able to provide the service you request. It is, therefore, not possible to opt out of this.

 

DISPOSAL OF PERSONAL INFORMATION

Information we have received in connection with your purchase is stored in our active customer account for 5 years.

Information we are required to keep in accordance with the Public Administration Act will be stored for up to 5 years, in accordance with the requirements of the Act.

Information about course participation is stored for 5 years.

 

 

RIGHTS OF THE DATA SUBJECT

We process your personal information in accordance with the Personal Information Act and applicable regulations. It is noted that you may require access to your personal information, as well as request correction or deletion of information when the basis for our processing is no longer current.

An appeal may be made to the Data Inspectorate for processing in violation of the regulations.

 

 

INFORMATION SECURITY

We secure your personal information using both physical and virtual entry and access control, as well as by encrypting sensitive parts of the information provided.

 

CONTACT INFORMATION

The data controller is the general manager at Lingu Norge AS. You can call our customer centre on +47 40 3000 40 if you have questions about your customer relationship. Requests for access or deletion must be sent in writing to post@lingu.no.

You can correct or change your personal information on My profile, and change the consent, or opt out of marketing, on the Consent page.